Support

Troubleshooting Enketo Web Forms

Last Updated: May 13, 2016 11:01AM EDT
Enketo web forms work on all devices since they open in regular web browsers and allow data collection online or offline. Generally we strongly recommend the latest version of all modern browsers; see here for more details on browsers working with Enketo
 
Known issues with offline forms on iOS
iOS (running on iPhones and iPads) devices have several known limitations with using offline-enabled forms due to the Apple operating system platform. We strive to have the latest version of iOS fully supported.
  • Offline data collection only works in the Safari browser
  • Version 9.x shows "NotFoundError: DOM IDBDatabase Exception 8". Solution: Close all Enketo tabs in your browser, then reopen the form. The error should now be gone forever.
  • Version 9.3.1 shows "Attempted to assign to readonly property" when loading offline form
  • Version 8.x shows "undefined is not an object (evaluating 'c.resources')". Solution: Update to latest iOS version
If data collection offline is not required and you are seeing an error on iOS, consider using the online-only version (https://ee.kobotoolbox.org/::ABCD) instead of the offline URL. 
 

DIDN'T FIND YOUR ANSWER?

POST A QUESTION

Questions about certain features, general issues, or stuck somewhere?
Post your questions here and help other users.

Please only post your question in one of the three channels to avoid duplication.

support@kobotoolbox.org
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete