Support

Collecting Data

  • Reports

    Hello, We have data when we pull up "Reports" but when we download it to an excel sheet, it isn&#...

    2 Agent Answers 1 Community Answer May 18, 2017 03:06PM EDT
  • Sleep settings on tablet

    We have been using the same tablets to collect data using both KoBo and surveyCTO. Using surveyCTO, if the tab...

    1 Agent Answer 0 Community Answers May 15, 2017 01:15PM EDT
  • Downloading uploaded survey as a PDF

    Hello, I am currently using KoBoToolbox to transform an organization's intake system into a digital ta...

    1 Agent Answer 0 Community Answers May 12, 2017 02:51PM EDT
  • Error getting form list

    I am trying to get form in the mobile phone. But I can not see it. The form is already deployed and submission...

    1 Agent Answer 0 Community Answers May 10, 2017 05:39AM EDT
  • Graphs in the downloaded excel data file

    I have used the online-only to respond to the questions. So now I have graphs online. I downloaded a xps (I be...

    1 Agent Answer 1 Community Answer May 08, 2017 08:33AM EDT
  • Submission Upload

    Hi, We have been testing a new form. However, when we go to upload the submissions to the server, the follo...

    1 Agent Answer 0 Community Answers May 05, 2017 12:16PM EDT
  • My data in the table is mixxed

    I downloaded xlsx file containing the collected forms and I wanted to remove the first 100+ responses, but whe...

    1 Agent Answer 0 Community Answers Apr 30, 2017 07:20AM EDT
  • ERROR: NOT FOUND after sending

    Hello - We used 7 phones to collect data today. Upon sending the data 2 of the phones give an error message ...

    1 Agent Answer 1 Community Answer Apr 27, 2017 11:52AM EDT
  • Submission failed

    Hello, I am using Kobo Toolbox for a national research project of the university of Bern, Switzerland. I ed...

    1 Agent Answer 0 Community Answers Apr 26, 2017 09:09AM EDT
  • Disabling settings during data collection

    Is there any way to disable accessing the General Settings or navigation in KoBoCollect? I am having participa...

    1 Agent Answer 0 Community Answers Apr 25, 2017 04:45AM EDT

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