Support

Managing Data Collection Projects

  • Editing large submissions

    I can usually edit a regular submission by going to the project -> Data -> Table -> Open the data sub...

    0 Community Answers Jun 19, 2017 05:26AM EDT
  • HELP! CANT FIND MY DATA AFTER UPDATE AND REDPLOY FORM

    Hello, Yesterday I updated the design structure of my kobocollect form and redeployed it. Alas! this morni...

    0 Community Answers Jun 19, 2017 04:25AM EDT
  • Downloading data

    I am trying to download data from Kobo but it is stuck at "pending." How can I get it unstuck? Tha...

    0 Community Answers Jun 18, 2017 11:31AM EDT
  • Error 500

    500 Error If this is a significant error that needs to be fixed, please send a support request to support@k...

    1 Agent Answer 0 Community Answers Jun 12, 2017 08:21AM EDT
  • Filter data by a given group

    I am attempting to filter my data on Kobo because I have been unsuccessful in downloading it to excel. Only a...

    1 Agent Answer 0 Community Answers Jun 11, 2017 03:51AM EDT
  • Device ID

    How do i get device id included in the excel spreadsheet download? The data collectors for my project are usin...

    0 Community Answers Jun 02, 2017 08:37AM EDT
  • Displaying GPS points on map when collected in repeat group

    Hello, In my form we collect multiple GPS points, that are collected using a repeat group. The data are no...

    0 Community Answers Jun 01, 2017 08:09AM EDT
  • Error uploading data Error: UNAUTHORIZED (401)

    Hi, I've created and deployed a survey, imported the survey to samsung tablets using kobo collect, but I ...

    1 Agent Answer 0 Community Answers May 31, 2017 04:40AM EDT
  • "Share data publicly" still asks for log in to view?

    Hi, I have set "Share Data Publicly" to "Yes" and saved changes. I have then opened the...

    1 Community Answer May 29, 2017 04:27AM EDT
  • Deleting data

    Dears I would appreciate if someone could help me. I am using humanitarianresponse.info with NGO. The pla...

    1 Agent Answer 0 Community Answers May 28, 2017 03:41AM EDT

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