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getaddrinfo EAI_AGAIN

Carlos Hurtado Aug 25, 2017 04:53AM EDT

Hello,

I saw a similar error to this one in a separate question, but I'd like to add more information to it. It may help others in debugging this error.

That is the error we get when we preview deployed forms in Enketo Express.

We've installed kobo-docker on an Ubuntu VM following the instructions on the page. The only file we've modified is envfile.server.txt as follows:

PUBLIC_DOMAIN_NAME=domain.com
KOBOFORM_PUBLIC_SUBDOMAIN=kobosi
KOBOCAT_PUBLIC_SUBDOMAIN=kobosi-kc
ENKETO_EXPRESS_PUBLIC_SUBDOMAIN=kobosi-ee
ENKETO_API_TOKEN=123123123

and we've set up the username, password and support email.

When we preview a form in Enketo Express, it takes a while to load and we finally get the error getaddrinfo EAI_AGAIN.

Is there a wrong configuration here, or is there some step we've omitted? I'm happy to provide more information.

Kind regards,
Carlos

Up 1 rated Down
Anneli Westerberg Aug 25, 2017 08:31AM EDT
We are getting the same error message (mixed with Bad Gateway)when trying to preview or open webforms. Issue started around 20.00 GMT yesterday and is still persisting. Same issue on different devices, browsers and networks.
Up 1 rated Down
Peter Smith Aug 25, 2017 10:03AM EDT
Also seeing these errors across all deployed forms. In addition we're unable to copy the URLs for deployed forms from within the Kobo interface.

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