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Unfortunately, KoboCollect has stopped working - Error

shinebayar Sep 02, 2017 06:01AM EDT


I'm trying to load up a new form on an Android device. I can get it working at least once, but then an error message pops up saying " Unfortunately, Kobocollect has stopped working". I've never had this error and we did several hundred surveys already.

I've tried all the standard options for android devices:

- Reboot
- Clear cache and app data
- Factory reset
- re-installing the app

It's still not resolved. What could be the problem? I was thinking maybe a lot battery (it was around 15% when I last tried)?

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