Exporting and Downloading Your Data

Last updated: 2 Jun 2020

Available download formats

You can download your data in multiple formats. As soon as any data has been collected, the following formats are available for download:

  • XLS (formatted spreadsheet)

  • XLS (legacy version)

  • CSV (comma separated values)

  • CSV (legacy version)

  • Media Attachments (a zip folder of your photos, videos, or sound recordings - if applicable)

  • KML (a file containing all the GPS points collected - if applicable)

  • Excel Analyser

  • SPSS Labels

XLS and CSV (non legacy) export types have additional, one-time options that allow you to chose the value and header format, decide whether or not to include groups in headers, and customize the group separator.

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Process of downloading your data

  • After setting up the format and type of data, click the Export button.

  • Each new export can take a few seconds to be created and will be shown below in the Exports section of the page.

  • Each export is retained as a unique snapshot in the system, so it is possible to go back to previous non-deleted exports.

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Solving exports stuck in pending state

If you have XLS exports stuck in the pending state:

  • Remove the stuck exports by clicking on the red trash can icon for each one.

  • Retry the exports by clicking the “New Export” button.

  • Please note that any export stuck in the “Pending” state for longer than an hour will likely never succeed; if you encounter such an export, please feel free to delete it and create a new export.

You should not have any trouble creating new exports from this point forward, but if you do, please don’t hesitate to let us know on the community forum.